What the government’s message says, and means

What a member actually sees on screen or in a letter is above. What it means is below. Reading it does not make the reason go away — it only makes it visible.

This is a sample case. The names and numbers are manufactured and belong to no real person.

Without a valid nomination, the legal process can become more time-consuming for the family.

No nomination was ever filed on this account

Without a nomination the money is not refused, but it is not paid to whoever asks either. Entitlement has to be established, and that takes longer.

Still true: Reading this does not change the record. The reason stays exactly as true until it is fixed.

Death certificate of member (PDF, max 2MB)

The death certificate has not been attached

The certificate issued when the death was registered has to go with the claim. It is the first document checked, and nothing proceeds without it.

Still true: Reading this does not change the record. The reason stays exactly as true until it is fixed.

in cases where settlements are being credited to bank account of minor children, no separate Guardianship Certificate be insisted

A child's share needs a bank account in the child's own name

You no longer need a guardianship certificate from a court. What you do need is an account in the child's name for their share to be paid into.

Still true: Reading this does not change the record. The reason stays exactly as true until it is fixed.

← The Verdict